In order for a VPN to to pass our test, it must be able to unblock Netflix videos out of the box, meaning no manual configuration outside of the VPN app is necessary. It must also bypass Netflix’s firewall with a reasonable degree of consistency—no reconnecting to the same server over and over in the hopes of finding an IP address that hasn’t been blocked. Finally, we used the paid subscription versions of VPNs when available.
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VPNs work by routing your web traffic through an encrypted tunnel between your computer and a server operated by the VPN company. Anyone snooping on your activities, even if they are the ones running the network, won't be able to see what you're up to. Even the ISPs will be blind. Advertisers and others on the web will have a harder time tracking your movements because your true IP address is hidden behind that of the VPN server and your traffic is mixed in with everyone else on that server.
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I submitted several other queries designed to gauge the knowledge and efficacy of the team (all of them were submitted at similar times) and all of these queries were answered in a similarly timely (and brief) manner. To ensure that my experience was an accurate representation of their customer support team, I also reviewed their social media accounts to see how well they handled other customer complaints and questions.