In order for a VPN to to pass our test, it must be able to unblock Netflix videos out of the box, meaning no manual configuration outside of the VPN app is necessary. It must also bypass Netflix’s firewall with a reasonable degree of consistency—no reconnecting to the same server over and over in the hopes of finding an IP address that hasn’t been blocked. Finally, we used the paid subscription versions of VPNs when available.
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We often receive emails asking about the interplay between VPNs and BitTorrent. Some of them have included admissions of piracy, and even justifications for it. One reader bemoaned the difficulty in finding legal avenues for material that is out of print or just hard to obtain or not available for sale in a given locale. We sympathize. The state of the public domain has been woefully neglected, and market forces and regional distribution deals often keep worthy art and materials out of the hands of those who want it, even if they are willing to pay for it. But no matter how just the reasoning, the law (however problematic) is the law. ISPs and, yes, other web companies, are often compelled to answer when rights holders come with a list of offenses carried out on their data infrastructure.
VPNs work by routing your web traffic through an encrypted tunnel between your computer and a server operated by the VPN company. Anyone snooping on your activities, even if they are the ones running the network, won't be able to see what you're up to. Even the ISPs will be blind. Advertisers and others on the web will have a harder time tracking your movements because your true IP address is hidden behind that of the VPN server and your traffic is mixed in with everyone else on that server.

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I submitted several other queries designed to gauge the knowledge and efficacy of the team (all of them were submitted at similar times) and all of these queries were answered in a similarly timely (and brief) manner. To ensure that my experience was an accurate representation of their customer support team, I also reviewed their social media accounts to see how well they handled other customer complaints and questions.
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