If you plan on using a VPN while torrenting, consider the ramifications of the Kill Switch. This feature, found in most VPN services, prevents apps from sending data via the internet when the VPN is disconnected. The idea is that it prevents any information from being transmitted in the clear. The avid BitTorrent downloader needs to decide if they want total and complete protection, or would rather not have their download interrupted.
I submitted several other queries designed to gauge the knowledge and efficacy of the team (all of them were submitted at similar times) and all of these queries were answered in a similarly timely (and brief) manner. To ensure that my experience was an accurate representation of their customer support team, I also reviewed their social media accounts to see how well they handled other customer complaints and questions.